nbazi Privacy Policy

Five Things We Promise About Your Data

This Privacy Policy ("Policy") is issued by nbazi ("we", "us", "our") and applies to all personal data we collect and process in connection with the nbazi online casino and sports betting platform available at https://nbazi.asia and any associated mobile interfaces. This Policy applies to all visitors, registered users, and players who access or use the nbazi platform, wherever they are located, including players accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other locations across Bangladesh.

By registering an account, placing a wager, or otherwise using the nbazi platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the nbazi platform. This Policy should be read alongside the nbazi Terms & Conditions, which govern your overall use of the platform.

nbazi collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and in some cases from third-party service providers involved in verifying your identity or processing your payments. The categories of personal data we collect and the reasons we collect them are set out in the table below.

We do not collect special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) and we do not process biometric data beyond what is strictly necessary for identity verification purposes. We do not purchase or acquire data lists from third-party data brokers.

We use the personal data we collect only for legitimate and specific purposes related to the operation of the nbazi platform and the fulfilment of our legal obligations. The following sets out the primary purposes for which your data is processed.

• Account creation and management: to register your account, authenticate your identity at login, maintain your account settings, and process your requests for account changes.
• KYC and age verification: to verify that you meet the minimum age requirement of 21 years and to satisfy applicable Know Your Customer compliance obligations before processing significant withdrawals.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, and other supported channels, and to process withdrawal requests to the player's registered payment method.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited activities as defined in the Terms & Conditions.
• Responsible gaming: to monitor gambling activity for signs of problem gambling and to enable the operation of responsible gaming tools including deposit limits, session reminders, and self-exclusion features.
• Customer support: to respond to your enquiries, resolve disputes, investigate complaints, and communicate with you about your account or transactions via your registered mobile number or email address.

We process your personal data on the following legal bases. In all cases, we limit processing to what is necessary for the stated purpose.

• Contractual necessity: processing required to register your account, operate your account, process deposits and withdrawals, and provide the gaming services you have requested under the Terms & Conditions.
• Legal obligation: processing required to comply with applicable anti-money laundering rules, KYC requirements, age verification obligations, and any lawful requests from competent authorities.
• Legitimate interests: processing carried out to detect and prevent fraud, maintain platform security, improve the platform's performance and user experience, and conduct internal analytics — where these interests are not overridden by your rights and interests.
• Consent: where you have given express consent to a specific processing activity — for example, receiving promotional communications about bonus offers and seasonal campaigns. You may withdraw consent at any time by contacting the support team.

nbazi does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and other supported channels): solely for the purpose of processing deposits and withdrawals on your behalf.
• KYC and identity verification service providers: solely for the purpose of verifying your identity, age, and the authenticity of documents submitted during the KYC process. These providers are contractually bound to process data only for the specified verification purpose.
• Fraud prevention and anti-money laundering services: where necessary to detect, investigate, or prevent financial crime or other serious prohibited activities. Disclosures are made strictly on a need-to-know basis.
• Competent legal authorities: where we are required to disclose personal data pursuant to a binding legal obligation, court order, or lawful request from a relevant government or regulatory authority. We will notify you of such a request where permitted by law.

Where data is shared with third-party processors, we require them to implement adequate security measures, to process data only on our documented instructions, and to delete or return all personal data upon termination of the service relationship. We do not permit third-party processors to use your data for their own purposes.

The nbazi platform uses cookies and similar tracking technologies to operate core platform functionality, remember your preferences, maintain your login session, and collect aggregated usage analytics. The following categories of cookies are used on the platform.

• Strictly necessary cookies: these are required for the platform to function correctly. They include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: these remember your language preference, display settings, and other choices you make while using the platform. Disabling these cookies may affect your experience but will not prevent you from using the platform.
• Analytics cookies: these collect aggregated, anonymised data about how players navigate and use the platform. This data helps us identify usability issues and improve the platform experience. No individual player is personally identifiable from analytics data.

You may manage cookie preferences through your mobile browser settings. Please note that blocking strictly necessary cookies will prevent you from logging in and using the platform. nbazi does not use third-party advertising cookies or retargeting pixels.

nbazi retains personal data for as long as necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with our legal obligations. The retention period for each category of data is determined primarily by the nature of the data and the legal obligations that apply to it.

Account and transaction records are generally retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations. Technical and usage data is retained for shorter periods. Where you exercise your right to erasure and no overriding legal obligation requires us to retain the data, we will delete your personal data within 30 days of receiving your verified request.

nbazi implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures are reviewed and updated on a regular basis to address evolving security threats. While we take all reasonable precautions, no online platform can guarantee absolute security; players are responsible for maintaining the security of their own login credentials.

You have the following rights in relation to your personal data held by nbazi. To exercise any of these rights, please contact the support team at [email protected] with your account details and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is being processed and for what purpose.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our overriding legal obligation to retain certain records.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for legal claims.

To exercise any of these rights, email the support team at [email protected] with the subject line "Data Rights Request" and your registered mobile number. We will verify your identity before processing the request to ensure that data is not disclosed to or amended at the request of an unauthorised party.

The nbazi platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account. If you believe that a person under 21 has registered on the nbazi platform, please contact the support team immediately at [email protected] so that we can investigate and take appropriate action.

The nbazi platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, whose games are delivered through integrated iframes or APIs. These providers operate their own privacy practices and are governed by their own privacy policies. nbazi is not responsible for the privacy practices of third-party game providers. Similarly, payment channels such as bKash and Nagad operate under their own privacy policies. Players are encouraged to review the privacy policies of any third-party service they use in connection with their nbazi account.

nbazi reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or improvements to the platform. When material changes are made to this Policy, we will notify registered players via their registered mobile number or email address and will update the "Last updated" date at the top of this page.

The version of the Privacy Policy in effect on the date you use the platform governs the collection and processing of your personal data during that session. Your continued use of the nbazi platform after a revised Policy is published constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure by contacting the support team.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a concern about how nbazi is handling your personal data, please contact the support team. The support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).